Counseling Center Policies

UWBCC Policies

Please Note: The Counseling Center has moved to a hybrid model.  We offer both in-person appointments as well as telehealth appointments over HIPAA-certified Zoom.


The UWB Counseling Center offers free and confidential services to currently enrolled UWB students and Cascadia College students. Students are eligible for six (6) sessions per academic year. Counseling Center staff will assist students in connecting with other counseling agencies if a student needs longer-term counseling or needs specialized services that the Counseling Center does not offer.

The American Psychological Association (APA) Code of Ethics, American Counseling Association (ACA) Code of Ethics, and Washington State law consider the personal information you discuss in counseling to be confidential. This means that no record of counseling is made on an academic transcript, and that information regarding your counseling is not released without your written permission, unless otherwise indicated by law as noted below. This means that if you want someone else to be informed that you have received services at the Counseling Center, you must sign a document specific to authorization to disclose information. Electronic records are kept of your appointments.

Information about your contact with the Counseling Center will not be shared with others outside the Counseling Center without your written consent, except in specific circumstances described below:

  • If there is imminent danger to the health and safety of yourself or another person
  • The information involves the abuse or neglect of a child (under 18 years) or vulnerable adult
  • You bring charges against your counselor, and/or the counseling center
  • We receive a court order for your records or other situation required by law

If at all possible, your counselor will discuss any of the above exceptions that would apply to you and will obtain your assistance in resolving this matter.

Scheduling an Appointment

You may schedule an initial appointment with the Counseling Center in one of three ways:

  • Call us at 425-352-3183
  • Email us at (our front desk staff will respond within 24 business hours)
  • Visit us in UW1 – 080 during office hours.

Key Definitions
Intake AppointmentOne 30-minute in-person session with a counselor to determine your needs and best-fit service. Will be redone if there is a significant gap since last session.
Individual Counseling45-minute sessions following the intake session if short-term counseling is determined to be the best-fit service for you. Maximum of 6 sessions per academic year. Discuss personal concerns with a caring professional who can help you resolve issues and identify constructive ways to cope.
Crisis ConsultationDiscuss crisis or urgent issues without the need for ongoing counseling.  30-minute sessions are offered during crisis drop-in hours 1-3pm Monday through Thursday.
Crisis Services
Student Support (by Telus Health, formerly MySSP), which is a 24/7 on-call counseling services. Student Support counselors are licensed mental health therapists who are familiar with UWB resources.

No-Show and Cancellation Policy

If you are unable to keep an appointment time, please call at least 24 hours prior to your appointment to cancel. It will free up the appointment slot for other students and ensure that we can provide equitable and high quality access to services. Students who no-show to an individual therapy appointment or cancel with less than 24 hours’ notice will have that session counted against their session limit. Similarly, students who no-show or late cancel two intakes, neurodiversity consultations, psychiatric consultations, or case management appointments will not be eligible to reschedule those appointments for three months.

Scope of Practice

The role of the University of Washington Bothell Counseling Center is to provide brief mental health counseling and related services to help students be successful at CC and UWB. Common issues that fall within our scope of practice include but are not limited to:

  • Effective use of coping skills
  • Addressing personal and emotional issues that may impede academic and career success
  • Developmental issues associated with life transitions and life purpose
  • Systemic and structural barriers which create health inequities for minoritized students

Those whose needs cannot be accommodated within our short-term treatment model will be referred to community resources for care. Such referrals may occur at time of intake, or they may occur after some treatment and a further assessment of need has taken place.

Some examples of clinical issues that will likely be addressed through a community referral include but are not limited to:

  • Clients who have a current provider in the community.
  • Formal psychological testing including
    • ADHD
    • Learning disabilities or other neurocognitive disabilities
    • Emotional support animal assessment
    • Other types of disability assessment.
  • Court-ordered counseling.
  • Long term psychiatric services (including prescription and monitoring)
  • Excessive need for crisis appointments which may include
    • Chronic suicidality and/or recent history of multiple suicide attempts.
    • Severe and chronic self-injury.
    • A history of multiple psychiatric hospitalizations.
  • Issues that require specialized or long-term, ongoing care which may include:
    • Significant emotional regulation issues or interpersonal difficulties that would be best served through a DBT program
    • Significant or chronic disordered eating symptoms
    • Significant or chronic substance use/abuse
    • Active symptoms of psychosis or mania

Faculty & Staff seeking counseling

The UW Bothell Counseling Center offers services to students only. Faculty and staff members at UW Bothell and Cascadia College should seek counseling through the Employee Assistance Program at the respective colleges. For additional questions or concerns, please contact the Enrollment Management & Student Affairs Program Coordinator of Operations at 425.352.5424 or your Human Resources office.