Senior Program Manager
Emily has 8 years of experience working at the intersection of product, service design and operations, leading global teams in EMEA, APAC and the Americas. Currently a Senior Program Manager in Amazon's Customer Service organization, Emily leads several global programs to make customers' lives easier by delivering smarter, more effective customer experiences. Emily started her career consulting for Fortune 500/FTSE 100 clients at both IBM & boutique strategy consultancies in London. She moved to the US in 2018, working in both product and customer operations for a Forbes Top 50 fintech in Los Angeles, and also in India, before joining Amazon in 2020. Outside of work, Emily enjoys exploring the Pacific NorthWest's great outdoors, and is a qualified personal trainer and nutrition coach.
Connect with Emily on LinkedIn.
Emily on mentorship
Mentors have been a huge part of my ability to develop and progress quickly in my career. I've learnt a great deal along the way, particularly working in global roles and the challenges this presents, and the pros/cons of working on consulting, in start-ups, and in tech. I want to pass on some of my learnings to-date in my career, and help others learn from both my triumphs, and my mistakes.
- Careers in consulting/start-ups/tech and the pros/cons
- Navigating the early years of your career and how to get ahead
- Critical thinking and effective communication
- EQ over IQ, earning trust and building great relationships
- Deep Work by Cal Newport
- Good Strategy/Bad Strategy by Richard Rumelt
- How to Have A Good Day by Caroline Webb